Serve as a staff writer for the Research Services division of the American Productivity and Quality Center, a non-profit that conducts surveys and benchmarks for Fortune 1000 companies. Research areas include supply chain management, AI and digital automation, finance, human capital management, learning and development, knowledge management, productivity, and business process improvement.

Analyze primary data and secondary industry sources to research articles for publication. Translate internal research results and qualitative interviews into actionable advice by developing case studies, white papers, data survey reports, blog posts, and other useable content targeted at APQC business members and external publication audiences.

Collaborate with writing staff and research team on content strategy, including evaluating content offerings, rolling out new content types, structuring documents and writing headlines for search engine optimization, and recommending periodic updates to editorial standards and guidelines to add value to members.

Continually develop knowledge with ongoing training in research methodology, data visualization and statistics, user experience, information design, writing and optimizing for mobile audiences, and technology and business trends such as AI and process automation.

Experienced technical writer and courseware developer with a proven track record of developing and editing software documentation, online help, and training courses for a wide range of technical and non-technical audiences. Self-directed professional capable of working independently to resolve issues, prioritize multiple projects, and manage workload to deliver on schedule.

Proven ability to quickly learn new subject matter and rapidly develop high-quality content that is highly rated for clarity, organization, and ease of use.

Perform writing and editing services for a variety of clients, including documentation and training consultants, major energy corporations, software companies, and engineering firms.

Research and write content on topics such as technology, professional development, and education. Wrote and published articles that were selected for curated publication on Medium.com. Consult with courseware authors to develop courses on Teachable.com.

Served as the sole technical writer and editor for a start-up company that developed risk management software for the energy sector. Worked closely with product management and Agile development teams to create from the ground up a full suite of training and product documentation templates, style guides, and user support materials.

Scoped and prioritized all documentation and training projects to align with business objectives. Performed needs analysis to determine the appropriate deliverables and content to meet the needs of the user audience.

Analyzed functional requirements and user roles to improve the design, organization, and content of BMC Technical Publications. Worked closely with Development, QA, Support, and Marketing throughout the product development cycle to produce technically accurate and complete user documentation for front-end and back-end developer audiences.

Wrote and edited product user manuals, getting started guides, API guides, release notes, and technical bulletins for each major and minor product release using company standardized Framemaker templates. Developed HTML and Windows-based online Help using Dreamweaver and RoboHelp.

Contributed to beta testing and user experience initiatives. Received consistently high marks during beta testing for content and usability. Contributed to structured authoring/DITA initiative.

Contracted with Learning & Development department to edit courseware. Prioritized and managed projects to produce multiple deliverables under tight deadlines.

As the sole technical writer for a startup e-commerce consulting firm, developed templates and documentation requirements, user information plans, and delivery schedules for all client engagements.

Collaborated with Java developers to develop technical guides for site implementation and maintenance based on Emerging's proprietary Java framework. Developed role-based user guides that were highly rated for readability and usefulness.

In addition to consulting engagements, contributed to internal HR development activities such as creating on-boarding content for new hires, writing job descriptions, developing performance evaluation criteria, and rolling out a 360 degree performance review system.

Wrote and edited training deliverables, technical publications, and online help for SAP implementations, client-proprietary software, and commercial software releases.

As lead editor, delivered training workshops and coached project team members on best practices in writing, editing, and technical skills. Developed job descriptions and career development plans for editors. Managed workflow of project team editors. Developed and maintained documentation standards, models, and templates.

Developed solutions to automate and simplify team processes and improve efficiency with custom templates and solutions. Developed macros and custom toolbars to automate teams' documentation tasks, resulting in reduction of development time, cost, and errors.

Proposed and led company-wide editing and quality assurance program. Initiatives included standardizing quality assurance procedures for all client projects and developing solutions to automate and simplify team processes and improve efficiency.